ABW TRADE – Privacy Policy www.abwtrade.com.au Effective Date: 26 May 2026

1. Introduction ABW Trade ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you visit www.abwtrade.com.au or engage our tile supply and installation services.

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. What Information We Collect We may collect the following personal information:

  • Name

  • Phone number

  • Email address

  • Delivery or site address

  • Payment information (processed securely via third-party providers)

  • Details about your project or enquiry

  • Website usage data (via cookies)

3. How We Collect Your Information We collect information in the following ways:

  • When you submit an enquiry or contact form on our website

  • When you request a quote or place an order

  • When you book an installation service

  • When you communicate with us by phone, email, or in person

  • Automatically through cookies and analytics tools when you browse our website

4. Why We Collect Your Information We use your personal information to:

  • Respond to your enquiries and provide quotes

  • Process and fulfil orders and installation bookings

  • Communicate with you about your project or service

  • Send invoices and process payments

  • Improve our website and services

  • Comply with legal obligations

We will not use your information for any purpose beyond what is described here without your consent.

5. Cookies Our website uses cookies — small text files stored on your device — to improve your browsing experience and help us understand how visitors use our site. You can control cookies through your browser settings. Disabling cookies may affect some functionality of our website.

6. Sharing Your Information We do not sell your personal information. We may share it with:

  • Delivery and logistics providers (to fulfil orders)

  • Payment processors (to handle transactions securely)

  • Tradespeople or subcontractors (where required to complete installation work)

  • Government or regulatory bodies (where required by law)

All third parties are required to handle your information securely and in accordance with applicable privacy laws.

7. Data Storage and Security Your personal information is stored securely. We take reasonable steps to protect it from unauthorised access, loss, misuse, or disclosure. However, no method of transmission over the internet is 100% secure.

8. How Long We Keep Your Information We retain your personal information for as long as necessary to provide our services and meet our legal obligations. Once no longer needed, we will securely delete or de-identify it.

9. Your Rights You have the right to:

  • Request access to the personal information we hold about you

  • Ask us to correct any inaccurate or outdated information

  • Request deletion of your information (subject to legal obligations)

  • Withdraw consent for marketing communications at any time

To exercise any of these rights, please contact us using the details below.

10. Links to Other Websites Our website may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to read their privacy policies.

11. Changes to This Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

12. Contact Us ABW Trade Website: www.abwtrade.com.au [Add your phone number here] [Add your email address here]

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au

Just fill in your phone and email in section 12 and you're good to go! 👍